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The Holiday Season is coming and coming fast, are you prepared?
BouncerOnline strongly believes in good Customer Service when it comes
to the nightclub patrons. And so we talk about it often to ensure that
Bouncers base their responsibilities from it. Without the patrons
nightclubs would not exists. If you’ve read the Bouncer News articles
there is a lot to be said about the month of October. Many clubs have
been forced to close due to violence and drugs’ being on the premises,
and it’s not just because of the patrons but also the employees of the
nightclubs who are at fault as well. Do you think you got a handle on
what's going on in your club? Are you prepared?
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Bouncers Need Training |
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 Bouncers
do need training and you can hear the phrase throughout the
industry. Almost on a daily bases you hear on the news of a
Bouncer being killed, a Patron suing a nightclub for being
assaulted by a Bouncer or a deadly fire finds the Club Owner
liable. Over 90% of these security issues can be reduced at the
door and before the Patron enters the club.
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Every Drink Tells A Story |
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 Think
back when you first went to a club. What type of drink did you
order from the bar or waitress? Was it a soft drink or an
alcoholic beverage? If it was an alcoholic beverage, was it
something of a Strawberry Margarita or a Jack and Coke? How were
you dressed? Were you dressed in your best attire or dressed
trendy for the nightclub scene? Knowing why patrons drink what
they drink could tell you everything about them.
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Survey says: Patrons want to feel safe in nightclubs |
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People may be drawn to the club's drinks and entertainment, but
they are unlikely to stay if they don't feel safe. Security plays
a significant role in making sure customers have a safe and
enjoyable time. It is important that the security personnel are
well-trained and prepared to handle any incident that may occur.
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The Art of Nightclub Security
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Good Customer Service is hard to find these days, but it is STILL
the basic skill that any employee can provide that would ensure
the Patron's return. Due to no fault of their own many Bouncers
are not familiar with the concept of providing good Customer
Service to nightclub patrons. Basically, they are told to only
handle the undesirable which is a negative position to be into
right from the start. There is a need for Bouncers to change their
ways because it is the club owner who is paying the price.
Find out more.... |
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